Microsoft Teams
OneNet combines the world’s most stable Cisco Broadsoft PBX platform with Microsoft Teams to deliver PSTN dial tone and advanced PBX features, contact center functionalities, project management and 24x7x365 U.S. based support.
By leveraging two world-class platforms with analyst-acclaimed intellectual property enables us to deploy flexible, purpose-built business collaboration experiences that are designed to meet the unique needs of your business’ environment and dramatically improve your associates’ productivity.
Why choose OneNet Teams Enterprise Voice?
OneNet delivers a native platform level Teams integration that is reliable and provides an optimal end-user experience vs. a third-party software that is cumbersome and less intuitive. As a result, our solution allows users to maintain Microsoft functionality in the Teams application, including mobile.
Additionally, OneNet Teams supports Shared Call Appearance (SCA) for SIP phones allowing users to migrate to Teams & enable business continuity using existing SIP handsets.
OneNet allows you to leverage Microsoft Teams for information workers and to support unique PBX needs of the business with our voice platform. Consequently, partnering with Microsoft and OneNet allows businesses to make long-term decisions and ensure flexibility to meet their evolving business needs.
Get Enterprise PBX Features along with Microsoft Teams including:
- Receptionist applications
- Multi-level auto attendants, advanced hunt groups, analog ports
- Call recording per user with portal for QA
- IVR, Callbacks, Surveys
- Wallboards and Dashboards
- CRM Integrations
- Service Management & Business Continuity via OSSmosis
- Supports SIP handsets: Existing CAPEX investment + Availability + Traditional deskphone features
- Teams-enabled deskphones by Yealink
- Number porting & Global presence
- Voice conferencing room systems by Yealink and Logitech
Key Differentiators:
- Leading global Microsoft Gold Partner & CSP
- Built on Cisco, the #1 VoIP Platform
- Proprietary IP that enables us to continuously add unique applications and features no other provider has
- Native, integrated voice and advanced features enterprise businesses require
- Contact Center Functionalities
- Supports SIP Phones with direct routing
- Maintain Teams end-user experience, desktop & mobile
- 99.999% availability and business continuity
- Dedicated Project Management Teams with Microsoft and enterprise voice expertise
- Microsoft Teams and Microsoft 365 delivery, implementation and advanced support
- Ability to support teams & non-Teams users
OneNet Cisco/Teams Voice Seat Types
Voice-enable your Microsoft Teams solution with OneNet’s Enterprise Voice seat types and get access to advanced enterprise PBX features, contact center functionalities and administration portal that will help you take collaboration and productivity to a new level, while maintaining your Teams user experience and business continuity.
| Features | Basic | Standard | Premium | Feature Description |
|---|---|---|---|---|
| Teams Phones Supported | • | • | • | We recommend for optional user experience that Teams phones are deployed with Teams Voice. They run an Android O/S with the native Teams application. Therefore, the phone’s support calendar sync, call history, speed dials, access to voicemail, and easy call handling. |
| CLID Delivery Blocking | • | • | • | Allows users to block their number from being shown when calling out to the PSTN. Members internal to your organization can still see your number when they are called. |
| Flash Call Hold | • | • | • | Allows the user to switch between calls and automatically put the previous caller on hold. |
| Privacy | • | • | • | User Privacy allows you to exclude yourself from Group and Enterprise Directory listings, Auto Attendant extension and/or name dialing for external callers. |
| Intercept User | • | • | • | Provides customer administrators the ability to shutoff incoming and outgoing calls to the PSTN for a user. |
| SIP Phone Supported | • | • | Businesses looking to save on CAPEX due to ownership of SIP handsets may use them with Standard and Premium seat types. They offer native business continuity if Teams is having an issue. They allow for paging through the phones, traditional call handling on the phone, and some other traditional phone features like speed dial keys. There are a few drawbacks that we don’t support a few features: native voicemail button, busy lamp field (presence), and shared lines like with the executive to assistant relationship. |
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| Anonymous Call Rejection | • | • | Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number from the PSTN. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. |
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| Custom Hold Music | • | • | Provide custom hold music for external calling with the PSTN. Clients can update and manage their custom hold music via the online OSSmosis web portal. |
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| Authentication of 3rd Party Applications | • | • | The ability for users to register 3rd party applications to the ONG voice platform for computer telephony integrations, such as custom built CRM applications, wallboards, real-time notifications. |
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| Application Client Call Control | • | • | Provides the ability for 3rd party applications to manage call control for PSTN calling using our platform API for events, such as Answer, End Call, Hold, Unhold, Mute, Unmute, and more. This enables software vendors and clients to write custom applications for the OneNet Global voice platform. |
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| Alternate Numbers | • | • | Allows up to ten additional phone numbers in addition to your primary number for incoming calls from the PSTN to reach the same user, auto-attendant, or call center. |
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| Account/Authorization Codes | • | • | Enables the tracking of calls made to out to the PSTN by prompting users for an account code. Verifiable and nonverifiable codes can be utilized. |
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| Call Forwarding Selective: User | • | • | Provides users the ability to forward PSTN specific calls matching your pre-defined criteria to a different phone number, usually based on priority incoming phone numbers. |
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| Call Notify | • | • | Provides you the ability to send a notification e-mail containing the caller’s name and number, if available, when the call matches your pre-defined criteria for incoming calls from the PSTN. Use this to determine if you missed any important calls. |
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| Selective Call Acceptance | • | • | Enables a user to define criteria that causes certain incoming calls from the PSTN to be allowed. Therefore, if an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. |
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| Selective Call Rejection | • | • | Enables a user to define criteria that cause certain incoming calls from the PSTN to be blocked. So, if an incoming call meets userspecified criteria, the call is blocked and the caller is informed that the user is not accepting calls. A criteria set is based on incoming calling line identity, time of day, and day of week. |
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| Call Recording Standard | • | Record all calls to and from the PSTN for a user from start to finish. 30 – Day Retention policy included with web-portal access to recording files. Internal calling is not recorded. |
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| Pre-alerting Announcement | • | Allows you to specify an announcement to be played to your external callers, before the call is actually connected, for specific calls matching your pre-defined criteria. The criteria can be all calls, specified called number(s), a time schedule, and a holiday schedule. |
