Managed Desktop

Managed services for your on-site desktops and laptops that run your applications locally.

What’s provided:

ProvidedTimingIncluded
Document software and hardware changesAs performed        •
Service Desk / Help DeskAs Needed        •
Clear print queuesAs Needed        •
Remote RebootsAs Needed        •
Scheduled off time maintenanceAs Needed        •
Install covered software updatesAs Needed        •
Anti-virus and Anti-malware software and scanningAs Needed        •
Risk Intelligent software and scanningAs Needed        •
Cisco Umbrella-OpenDNS Cloud SecurityAs Needed        •
Create, Maintain and Utilize New User Setup TemplateAs Needed        •
Create new user accounts, disable/delete old user accounts, create directories, shares and security groups, manage account policiesAs Needed        •
Permissions and file system managementAs Needed        •
Set up and change security for users and applicationsAs Needed        •
Ensure Microsoft Office Applications are functioning properlyAs Needed        •
Onsite End User SupportAs Needed        •
Application Support and application vendor managementAs Needed        •
Basic Moves, Adds and Changes (MACs)As Needed        •
Printing IssuesAs Needed        •
Apple IOS, Android, Blackberry, Palm, Active Sync IssuesAs Needed        •
Confirm that antivirus definition updates have occurredDaily/hourly        •
Maintain and monitor security patch levelsDaily/hourly        •
Monitor hard drive free spaceDaily/hourly        •
Asset Inventory ReportingMonthly        •
Electronic Monthly Management ReportsMonthly        •
Quarterly Business Reviews (QBR)Quarterly        •
Performance Monitoring / Capacity PlanningOngoing        •
Disk space managementOngoing        •
Rebuild PC Due to End User ErrorAdditional Charge
Project workAdditional Charge

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