| Document software and hardware changes |
As performed |
• |
| Service Desk / Help Desk |
As Needed |
• |
| Clear print queues |
As Needed |
• |
| Remote Reboots |
As Needed |
• |
| Scheduled off time maintenance |
As Needed |
• |
| Install covered software updates |
As Needed |
• |
| Anti-virus and Anti-malware software and scanning |
As Needed |
• |
| Risk Intelligent software and scanning |
As Needed |
• |
| Cisco Umbrella-OpenDNS Cloud Security |
As Needed |
• |
| Create, Maintain and Utilize New User Setup Template |
As Needed |
• |
| Create new user accounts, disable/delete old user accounts, create directories, shares and security groups, manage account policies |
As Needed |
• |
| Permissions and file system management |
As Needed |
• |
| Set up and change security for users and applications |
As Needed |
• |
| Ensure Microsoft Office Applications are functioning properly |
As Needed |
• |
| Onsite End User Support |
As Needed |
• |
| Application Support and application vendor management |
As Needed |
• |
| Basic Moves, Adds and Changes (MACs) |
As Needed |
• |
| Printing Issues |
As Needed |
• |
| Apple IOS, Android, Blackberry, Palm, Active Sync Issues |
As Needed |
• |
| Confirm that antivirus definition updates have occurred |
Daily/hourly |
• |
| Maintain and monitor security patch levels |
Daily/hourly |
• |
| Monitor hard drive free space |
Daily/hourly |
• |
| Asset Inventory Reporting |
Monthly |
• |
| Electronic Monthly Management Reports |
Monthly |
• |
| Quarterly Business Reviews (QBR) |
Quarterly |
• |
| Performance Monitoring / Capacity Planning |
Ongoing |
• |
| Disk space management |
Ongoing |
• |
| Rebuild PC Due to End User Error |
Additional Charge |
|
| Project work |
Additional Charge |
|
