Document software and hardware changes |
As performed |
• |
Service Desk / Help Desk |
As Needed |
• |
Clear print queues |
As Needed |
• |
Remote Reboots |
As Needed |
• |
Scheduled off time maintenance |
As Needed |
• |
Install covered software updates |
As Needed |
• |
Anti-virus and Anti-malware software and scanning |
As Needed |
• |
Risk Intelligent software and scanning |
As Needed |
• |
Cisco Umbrella-OpenDNS Cloud Security |
As Needed |
• |
Create, Maintain and Utilize New User Setup Template |
As Needed |
• |
Create new user accounts, disable/delete old user accounts, create directories, shares and security groups, manage account policies |
As Needed |
• |
Permissions and file system management |
As Needed |
• |
Set up and change security for users and applications |
As Needed |
• |
Ensure Microsoft Office Applications are functioning properly |
As Needed |
• |
Onsite End User Support |
As Needed |
• |
Application Support and application vendor management |
As Needed |
• |
Basic Moves, Adds and Changes (MACs) |
As Needed |
• |
Printing Issues |
As Needed |
• |
Apple IOS, Android, Blackberry, Palm, Active Sync Issues |
As Needed |
• |
Confirm that antivirus definition updates have occurred |
Daily/hourly |
• |
Maintain and monitor security patch levels |
Daily/hourly |
• |
Monitor hard drive free space |
Daily/hourly |
• |
Asset Inventory Reporting |
Monthly |
• |
Electronic Monthly Management Reports |
Monthly |
• |
Quarterly Business Reviews (QBR) |
Quarterly |
• |
Performance Monitoring / Capacity Planning |
Ongoing |
• |
Disk space management |
Ongoing |
• |
Rebuild PC Due to End User Error |
Additional Charge |
|
Project work |
Additional Charge |
|