Careers

If you are a high-energy individual who is looking to be an integral part of a great team, please email your resume today!

Currently Hiring:

Service Delivery Project Coordinator

OneNet Global in Minneapolis, MN, USA

Compensation
$60,000 – $64,000 Base + excellent bonus

Benefits Offered
401K, Medical, Dental, Life, Vision, Cell, Fitness and more

Employment Type
Full-time

Why Work Here?

“We offer competitive salary, incentives, generous bonuses, a fun working environment, training & support & advancement opportunities”

We are seeking a Service Delivery Project Coordinator to join our remarkable team! You will have the opportunity to provide cutting-edge solutions utilizing a diverse portfolio of technology products and services to change the way businesses connect.

As a Service Delivery Project Coordinator at OneNet Global you will:

• Place and ensure completion of carrier orders to include tracking, scheduling, updating systems and communicating with all internal and external parties.
• Monitor Project Management and Order/Provisioning queues and shared Outlook mailboxes, assigning orders and projects to self as needed
• Ensure Omnia 360 Opportunities/Orders/Accounts have correct information: including signed contract/MSA/Project addendum-update as necessary
• Complete to billing orders and services; ensure any changes made during project lifecycle are updated and recorded; ensure cost and margins are complete
• Confirm requests have appropriate quotes to support product orders within standards
• Verify pricing is within standards and that correct margins apply, or appropriate approvals are received for less than standard margin
• Create/monitor requests to vendors within order – update all provisioning fields/tasks as needed, through order lifecycle
• Document all circuit information including IP assignments within Omnia 360 or FM while working with Service Delivery Project Manager and Engineers
• Set follow ups to ensure proper intervals are being met by all parties – track and escalate as needed to supervisor or appropriate resource(s)
• Communicate updates on milestones as needed with Service Delivery Project Manager and/or customer – this may include BEA/ROE needs, FOC dates, etc.
• Complete/submit all documents needed for circuit/service delivery with vendors – may include LOA/BEA or ROE, Porting, ASR/LSR
• Develop and maintain in-depth knowledge of products and service offerings of the company and how they relate to our clients’ needs and vendors
• Review/scrub signed Service Orders & create project if needed in coordination with Quoting & Pricing Specialist
• Manage execution of project and communication with Clients/Vendors/Sales and Operations Teams
• Schedule and host internal kickoff call, weekly and ad hoc project calls as needed
• Update project plan and communicate updates to project team
• Send Project Status Reports to customers and, as applicable, vendors
• Achieve and maintain a positive rapport with clients to give them exceptional service
• Perform other duties as needed

Basic Qualifications:

• BA/BS college degree preferred
• Strong organizational, self-management and prioritizing skills
• Proven communication skills dealing internally with staff and externally with carriers and clients
• Ability to work independently and on a team
• Deadline and detail-oriented
• Familiarity with CRM platforms, Microsoft, technology and working in systems
• Experience in partnering with clients/vendors/internal teams to develop solutions that solve business challenges and adds value

Preferred Qualifications:

• Confident personality that enables presenting our service and plan while building outstanding customer relationships
• Achievement and process driven
• Familiarity with telecom industry